Home > Computers & Internet > Security > Why does this window keep popping up and how do i fix it? i'm aware of its a trojan or malware threat but it always pops up.?

Why does this window keep popping up and how do i fix it? i'm aware of its a trojan or malware threat but it always pops up.?

  • Best Answer
    You need to remove the malware while in the SAFE MODE. Safe Mode only allows the Win 10 files to boot up and nothing else, but you can run your antivirus and/or anti-malware while in the Safe Mode. You have to manually put it into Safe Mode and then you have to manually take it out of Safe Mode. Give it a try ... here's how! <<<<<Win 10 SAFE MODE
    Win 10 is a little odd because you have to go through a short process to put the computer into the Safe Mode and to get it back out of the Safe Mode. Here’s how to do both processes. This works in Win 8, Win 8.1, and Win 10.
    To Get Into Safe Mode:
    1. Right click at Start button
    2. Click on RUN
    3. In the resulting box, type in the term msconfig and hit enter.
    4. The msconfig window will appear. At the top of the window click on the Boot tab.
    5. In the next window put a check mark in the “Safe Boot” box.
    6. Click Apply, then click OK
    7. Click Restart. The computer will go through a normal looking boot and you will have to provide your password if you use one. The desktop will eventually show up with a somewhat abnormal looking Desk Top with all icons skewed left and will say SAFE MODE in all four corners of the screen.
    NOTE: If you were to reboot the computer, it will boot/reboot continually into the Safe Mode until you take the steps below to change the settings for a "normal” boot up to your desktop.
    To Get Out Of Safe Mode:
    8. Right click at Start button
    9. Click on RUN
    10. In the resulting box, type in the term msconfig and hit enter.
    11. The msconfig window will appear. At the top of the window click on the Boot tab.
    12. UNCHECK the “Safe Boot” box.
    13. Click Apply then click OK
    14. Click on Restart to boot the computer into its’ normal mode.
    NOTE: Once the Restart (reboot) is completed and the computer boots into the “normal” mode it will continue to boot into the normal mode each time you reboot. You are required to use the getting into the Safe Mode process(s) to get into it and out of it. >>>>> Run your protection software while in the Safe Mode!!! Hope this helps.
    Dick · 0 1
  • Other Answer
  • Check your add-ons. Disable any you don't recognise. If there's one with no disable button, make a note of its name (it might be a random collection of characters). Then go to Settings > Apps and delete the app with that name.
    Ghost Of Christmas Past · 0 0
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